Online Security and Privacy Policy

Privacy Policy

Gresswell is part of Wall Family Europe Limited which includes Demco Europe Limited, Timstar Laboratory Suppliers Limited, Maudesport Limited, and Technology Supplies. This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

  • What information do we collect about you?
  • How will we use the information about you?
  • Where is your information stored?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us
 

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

From time to time, Gresswell may share your information with companies outside the Wall Family Europe group who carry out marketing activities on our behalf for our brands. In all circumstances, within reason, Gresswell has ensured third parties’ compliance with General Data Protection Regulations.

In processing your order, we may send your details to, and also use information from credit reference agencies, fraud prevention agencies, and supply partners where a product is delivered directly from our suppliers’ warehouses.

Where is your information stored?

Gresswell uses both proprietary and third-party hosting services to store customer data. These data centres are located in the EU.

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of Wall Family Europe.

If you no longer wish to be contacted for marketing purposes, you can manage your digital marketing preferences from your Gresswell online account or email as enquiries@gresswell.co.uk

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email (enquiries@gresswell.co.uk) or write to us at the following address : Grange House, 2 Geddings Road, Hoddesdon, Hertfordshire, EN11 0NT.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit http://www.aboutcookies.org/ or http://www.allaboutcookies.org/.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 Please find further information about cookies below.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • by email: enquiries@gresswell.co.uk
  • or write to us as: Grange House, 2 Geddings Road, Hoddesdon, Hertfordshire, EN11 0NT

We try to keep your information accurate at all times. However should you become aware that any information held is not up to date please email enquiries@gresswell.co.uk , phone 01992 45 45 12 or fax us on 0800 61 66 34 and we will amend your records accordingly. If you are a registered online customer you can also amend your details by signing in to ‘My Account’.

We undertake not to provide you with any communication that you have not opted for. If you don’t wish to receive communication by one or any of the following methods: email, post, fax or telephone, please change your preferences at ‘My Account’ or alternatively contact our Customer Services.

Online Security

We use Secure Sockets Layer (SSL) encryption to ensure all personal information, including credit card and personal details stay safe during and after an online transaction. We use Sage Pay as a secure payment gateway to handle and process all online credit card transactions.

How can you be sure any connection is secure? Simply look at the lower left-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information secure. You can also double-check by looking at the URL line of your browser. When accessing secure server, the first characters of the site address will change from 'http' to 'https.'

If you have ordered online from other sites you have this software and should not experience any problems ordering with Gresswell. In case you experience trouble completing your shopping process because your browser software does not support the SSL technology, print the shopping basket and either email, fax or call us with your order. This is intended to give you the utmost protection and total peace of mind.

Gresswell have developed and implemented a control framework designed to meet GDPR requirements and obligations.

Please also see our GDPR statement

Gresswell is a trading name of Demco Europe Ltd, registered office Grange House, Geddings Road, Hoddesdon, Hertfordshire EN11 0NT.

As of May 23rd, 2018

Protecting your privacy is of upmost importance to us, and so with the information given in this policy we wish to ensure that you are fully aware of the cookies we use and what the purpose of each cookie is, allowing you to make a fully informed choice about your acceptance of cookies from our site.

We endeavour to keep this policy up-to-date in accordance with any changes either to our cookies or the details of the EU regulations relating to protecting your privacy online in order to achieve full privacy compliance for all visitors to our website.

Cookie Policy

What is a cookie?

A cookie is a small piece of data that is sent from a website to the browser you are using, and sometimes may be stored to your hard-drive. A cookie cannot read data from your hard-disk, or read other cookie files used by other sites, and they do not damage your system in any way.

Almost all websites use cookies in some shape or form to manage and maintain essential functions on a website and remember your personalisation choices such as language or form data, or how many search results you wish to see on a page. Cookies are also used for tracking web user’s browsing habits anonymously.

Click here to find out more about cookies and their uses.

 

What do we use cookies for?

Below is a list of the cookies we have on our site.

Cookie name

Function

Further information

frontend

Allows our web server to maintain a session for the duration of your visit to our site.

This cookie is essential for functions that depend on visiting pages or taking actions in particular sequence, such as sending a catalogue request or contact form. This cookie is deleted when you close your browser, or after a period of inactivity.

geopopupseen

Allows our website to recognise if you are visiting our site from another country where we also have a website in order to give you the option of using that other website instead.

This session cookie is important for providing you information that may be beneficial to you with regards to ordering or finding information about our products and services. This cookie is deleted after you close your browser, or after a period of inactivity.

adminhtml

Allows you to log in and stay logged into your account on our site.

This cookie recognises you as an authenticated user of our website. It will be deleted after you close your browser or choose to log out.

_utma

Keeps an anonymous record of how you and other visitors use our website.

These cookies are created by Google Analytics software that we use on our website to keep a record of how you use our site. This allows us to monitor whether something is not working as it should, and to improve areas that need more work. All data we collect through Analytics is strictly anonymous, meaning that we are unable to identify individual visitors. Please see below for more information on how Google collects the data and what your options are to opt-out from this.

_utmb

_utmc

_utmz

PREF

Provide anonymous location information to Google.

These cookies are 3rd party cookies used by us with Google to provide you with correct delivery settings when you choose your location on our Shopping Basket.

NID

HSID

 Only applicable if you are logged into your Google account while browsing the web.

These cookies are used by Google to collect anonymous data of your geographical location and browsing habits if you are signed into your Google account on your browser. You may change your privacy settings directly through your own Google account.

APISID

SID

 

None of the cookies on our site store any private or sensitive data without the full protection of data encryption of Secure Socket Layer (SSL) technologies. Every time you log into your account on our website and view pages containing your personal information, or go through the checkout those pages are protected by SSL.

 Cookies that are necessary to the functioning of our website

Cookies on our site that are used to remember items you have added to your shopping basket, or on contact or catalogue request forms are vital to the functioning of our website. Other necessary cookies include the sign-in function and full checkout process.

Because the cookies used in these areas are essential to our website’s processes, you are deemed to have automatically agreed to the setting of specific cookies when you accept the use of the sign-in functionality.

 What is Google Analytics, and why do we use it?

Google Analytics is a free website tracking software provided by Google that allows businesses such as ours to collect anonymous information about your journey on our site. This information helps us to spot any problems on our website as well as to continuously improve your experience on our site.

Google Analytics uses Secure Socket Layer (SSL) technologies to protect the collection of data from being accessed or used by any 3rd parties. In addition, as per Google Analytics Privacy Policy none of the data collected can be used to identify individual users.

 Changing your web browser’s cookie settings

You can also change your cookie settings on your web browser, depending on the browser and version you are using. Please note that limiting the acceptance of cookies may limit the operations or functions of a website. 

Please see more details on your browser’s help pages as the settings vary through each browser.

 If you have any questions…

If you have any further questions or concerns, or would like further clarification on how we use cookies on our site please don’t hesitate to contact us on email@gresswell.co.uk.