General Ordering Information

Return to Useful Information page


Eco Friendly 

At Gresswell we care about the environment and the world around us, and as part of our ongoing commitment we now offer a selection of environmentally friendly products. We also have a policy to reduce the impact of our activities on the environment. All the waste we produce is recycled, and the paper we use in our catalogues is sourced from sustainably managed forests. The environmental management procedures used in the manufacture of our catalogues are in line with FSC & PEFC guidelines.

Eco logo


Reliable, Fast Delivery

Standard delivery within 48 hours for stocked products, subject to availability. No minimum order value - spend as much or as little as you like!

Delivery is FREE on orders over £250, excluding VAT, to customers in UK mainland. Read more about Delivery charges here.

Premium Delivery

If your order is urgantly required, guaranteed next day delivery is available at £7.50 per order, for packages up to 25kg. Premium delivery is applicable for stocked products only, please check availability from Customer Services.


New Accounts

Government funded organisations, Local Authority establishments and schools are eligible for 30 days instant credit. If credit approval may delay your order we suggest payment by cheque or credit card with your first order.



All prices are subject to VAT. Where possible all prices will be held until the 31st of December 2011. Please refer to our Terms and Conditions.


Payment Methods

We offer purchase order and card payments for web orders. We accept the following cards: Visa, Master Card, Visa Debit, Visa Electron, Solo and UK Maestro. We do not currently accept card payments from non-UK customers through our website.

All our card payments are securely handled by Sage Pay.


Satisfaction Guarantee

If you are not happy with a product, you can return any stocked item within 30 days for replacement or refund. Please view our Delivery and Returns for details on how to apply for returns authorisation.


Assembly Services

Need a hand putting it together? For a range of selected products we can arrange assembly for you. Please contact our Customer Services for more information.


Quotes and Specials

Don't spend hours searching for hard-to-find items; let our experienced and knowledgeable team do the work for you. If you have an unusual requirement and our standard product just won't do, simply let us know and we will source a solution for you.

Fast, competitive quotations available for extra savings on large quantity orders. Our quotes team will respond quickly with a written quotation. Simply call 01992 45 45 12 or email


LUPC and HE Consortia Agreement

LUPC and all other UK Higher Education consortia members are now eligible for discounts on Gresswell products.Please see the LUPC website for agreement details, and call Customer Services at 01992 45 45 12 for further information on available discounts and how to place your order.