Gresswell Standard Terms and Conditions of Sale

Gresswell is a trading name of Demco Europe Ltd. Registered Office: Grange House, Geddings Road, Hoddesdon, Hertfordshire, EN11 0NT. Registered in England and Wales No. 2067190. VAT Reg No. 443 8186 36.

1. Basis of the Sale

Goods are purchased in accordance with any written purchase order of the Buyer, which is accepted by Gresswell. All goods are suppliedaccordingtoGresswellStandard Terms and Conditions, which shall govern to the exclusion of any other terms and agreements.

2. Title to Goods

Riskofdamage to or loss of goods shall pass to the Buyer at the time of delivery. However, Gresswell retains the legalrightforallgoods until they are paid for in full, at which time ownership (title) of the goods will pass to the Buyer.

3. Special Order (SO) Goods and Non-stocked Items

Where goods are adapted to the Buyer's own specification we accept no liability for their fitness for the purpose as supplied. Special Order goods are non-returnable in the event of Buyer error. Such goods are only returnable with permission from Gresswell when supplied either faulty or damaged.

Please note that cancellation of orders for Special Order goods must be made within 3 days of the date of placing the order. Changes to the specification of the order must be made within 3 days of receiving our order acknowledgement.

Please note it may not be possible to return certain non-stocked goods. However, where possible we will endeavour to accommodate your needs but reserve the right to apply a re-stocking charge plus the cost of carriage.

4. Damaged Goods and Claims

If goods are delivered damaged Gresswell must be notified in writing within three days of receipt of the goods,otherwiseclaimscannot be considered. If goods cannot be examined on delivery the buyer should sign as ‘unexamined' and any damage or shortage of goods notified in writing to Gresswell within three working days after delivery.

5. Prices

Prices quoted on our website do not include VAT.
VAT will be added to all UK and EC orders (where applicable) at the current rate. All prices are net.

Whilst we endeavour to maintain prices, we reserve the right to vary and change prices in accordance with economic conditions without prior notice. Errors or omissions are subject to alteration without notice.

6. Payment

To open a business account please send the names and addresses of two trade references with your order. Where credit is provided, payment is required within 30 days from the invoice date. Please pass invoices for part deliveries immediately - the remaining items will be invoiced separately at the time of despatch. In the event that orders are split you will only be invoiced one delivery charge. Gresswell reserve the right to charge interest on any overdue invoices at 2% per month.

7. Remittance

Online payments through our website may be done by UK credit or debit card, HM Government Procurement Card, or by purchase order. For accounts queries please call 01992 45 45 40 or email invoicing@gresswell.co.uk

We use Sage Pay as a secure payment gateway to handle and process all online credit card transactions.

8. Delivery

Delivery is free within the UK mainland* on orders over £250,excVAT. Please add £4.95 for orders under £50. For orders between £50 and £249 please add £6.95.

*Surcharges will apply for delivery to Northern Ireland, Scottish Highlands, offshore Islands (including Isle of Wight) and overseas – please call Customer Services for an estimate. Delivery charge applies to ALL non-UK mainland orders, including free delivery orders unless otherwise stated.

Our standard delivery on stocked items, subject to availability, is within 48 hours. However, any delivery dates quoted are approximate and Gresswell and cannot be held liable for any delay in delivery of goods. Special Order and Non-stocked goods are shown with standard delivery times. However, during March and from July to September delivery lead times may extend.

For more information on Delivery please refer to Delivery & Returns.

9. Returns

All stocked goods are covered by our no-quibble guarantee. Simply obtain authorisation and return within 30 days, unused and in the original packaging for a prompt replacement,exhangeorrefund. Some goods are Special Order and are non-returnable unless faulty, please see section 3.

Always obtain authorisation before returning goods, call Customer Services on 01992 45 45 12.

All goods must be returned in pristine condition in the original packaging. We reserve the righttowitholdfullcredit if any goods are received back without their original packaging or in a condition unfit forre-sale.

A collection charge of £7.75 will be applied for goods deemed unsuitable or ordered in error.

For more information on Returns please refer to Delivery & Returns.

10. Product Availability

Gresswell is continually seeking to improve the quality and value of its goods and services. Whilst every effort is made to ensure the information given in this catalogue is accurate, changes do occur and goods can be discontinued, inthiseventwewill offer as close an alternative as possible. We do reserve the right to change specifications or improve our goods.

11. Trade Restrictions

Any transactions that are initiated involving (directly or indirectly) any of the following countries: Cuba, Iran, Myanmar (Burma), North Korea, Sudan or Syria will not be processed without prior agreement subject to restrictions imposed  inthecountries in which our bankers, Barclays, operates. Buyers intending to order to or from one of these countries are advised to contact our Customer Services prior to placing the order.

12. FREE Gift Terms and Conditions 1st March 2017 - 31st May 2017

To receive a ‘Free Gift’ cited in the advertisement in The School Librarian publication, please quote the code at the point of order by advising the sales representative. Alternatively, the code can be used and entered in your basket if using the website. Offer valid from 01.03.17 and expires 31.05.17 or whilst stocks last. This offer may not be used in conjunction with any other offer. There is no cash alternative. We reserve the right to amend or cancel this offer at any time.

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