Online Security & Privacy Policy

Gresswell respects the privacy of its online users and only gathers personally identifiable names, addresses, email addresses, and other data when voluntarily submitted to us by a customer in order for us to fulfil an order or a catalogue request. Email addresses are used for routine correspondence between Gresswell and our customers, as well as to send product and information updates to customers who have requested to receive them.

We try to keep your information accurate at all times. However should you become aware that any information held is not up to date please email , phone 01992 45 45 12 or fax us on 0800 61 66 34 and we will amend your records accordingly. If you are a registered online customer you can also amend your details by signing in to ‘My Account’.

We undertake not to provide you with any communication that you have not opted for. If you don’t wish to receive communication by one or any of the following methods: email, post, fax or telephone, please change your preferences at ‘My Account’ or alternatively contact our Customer Services.

We use Secure Sockets Layer (SSL) encryption to ensure all personal information, including credit card and personal details stay safe during and after an online transaction. We use Sage Pay as a secure payment gateway to handle and process all online credit card transactions.

How can you be sure any connection is secure? Simply look at the lower left-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information secure. You can also double-check by looking at the URL line of your browser. When accessing secure server, the first characters of the site address will change from 'http' to 'https.'

If you have ordered online from other sites you have this software and should not experience any problems ordering with Gresswell. In case you experience trouble completing your shopping process because your browser software does not support the SSL technology, print the shopping basket and either email, fax or call us with your order. This is intended to give you the utmost protection and total peace of mind.

Gresswell is a trading name of Demco Europe Ltd, registered office Grange House, Geddings Road, Hoddesdon, Hertfordshire EN11 0NT. Your data will be stored on our host server by our parent company DEMCO  Inc. 4810 Forest Run Road, P.O. Box 7488, Madison, Wisconsin, USA.

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